Warranty Information
Bestbath products are covered by world-class warranty programs designed to protect our customers. These warranty programs represent the faith we have in our products and the people behind them. Bestbath, Inc. warrants that Bestbath’s fiberglass reinforced showers, walls and pans (“Bathing Unit”) will be free from manufacturing defects for 30 years from the date of installation of the Bathing Unit. This limited warranty is made to the original owner of the facility in which the Bathing Unit is installed, and there are no intended or incidental third party beneficiaries of this limited warranty.
Bestbath, Inc. warrants to the original customer that Bestbath’s walk-in bathtub fiberglass reinforced products (“Bathing Unit”) will be free from manufacturing defects for as long as the original consumer occupies the residence in which the bathing unit is installed and that Bathing Units will be delivered free of freight damage. There are no intended or incidental third party beneficiaries of this limited warranty.
Important Details
Please complete the following form or contact the warranty and customer service supervisor.
Phone: 866-433-6650
Email: warranty@bestbath.com
Warranty Request
Return Policy
RETURNED PRODUCTS MUST BE AUTHORIZED BY BESTBATH®
Please Read Carefully
All items must be inspected by the customer upon receipt. All requests for return due to damage must be reported to Bestbath’s Warranty/Customer Service Department within five (5) days of receipt of shipment.
Products manufactured by Best Bath Systems, Inc. (Bestbath®) are not eligible for return or refund. Questions about which products are manufactured by Bestbath and thus not eligible for return should be addressed to the Warranty/Customer Service Department.
Returned items are subject to a 50% restocking fee. The restocking fee is based on the purchase price/invoice cost of the item (freight not included). All freight costs for returned goods are the obligation of the company or individual requesting the return.
All returns must be approved by the Warranty/Customer Service Department. A Return Goods Authorization (RGA) number will be issued for all approved returns. Returned goods received by Bestbath without an assigned RGA number will not be considered for return or credit.
A RGA is valid for ninety (90) days from the date issued. Bestbath will not accept goods or issue a credit if the return is not properly authorized and received within this 90-day period.
Upon arrival of the item(s) being returned to Bestbath, a determination of the condition of those items will be made. The purchaser is responsible for any damage to the items not previously noted.
NOTE: CREDIT WILL NOT BE ISSUED IF THE ITEM IS NOT REPAIRABLE OR RESELLABLE. REPAIRABLE DAMAGE WILL INCUR A $65.00 PER HOUR REPAIR COST. THIS COST IS THE RESPONSIBILITY OF THE COMPANY OR INDIVIDUAL REQUESTING THE RETURN AND WILL BE DEDUCTED FROM THE CREDIT.
Special order items are non-refundable and non-returnable. No return or credit will be issued for special order items under any circumstances.
Storage Fees
Bestbath has a response period during which customer requested shipping delays do not incur additional fees. Should a customer notify Bestbath of a need to delay shipment after the response period as noted on the sales order, the customer will incur a storage fee of $50 per unit, per week. Storage fees are not prorated. Storage fees incurred are calculated in one (1) week increments and added to the appropriate sales order via a change order. Storage fees will be included on the customer invoice.