Authorization for return goods is valid for 90 days from the date of approval. Bestbath will not issue credit for returns received after the authorization has expired.
All returns must include an authorization number assigned by the Bestbath Warranty Department. Product returned without prior authorization will not be considered for credit.
Step 1: Package the product being returned to avoid damage during transit.
Note: Bestbath will not issue credit for product that is returned damaged.
Step 2: Identify the number of boxes associated with the return.
If there is more than (1) box, tag the boxes and identify on each box the total number of boxes to be returned. i.e. (1 of 2), (2 of 2) – etc.
Step 3: Tag/label the box(es) with the assigned RGA#:
On at least 2 sides of each box, using a thick black marker or large print label, tag each box as follows:
Step 4: Shipping the return
If you (the customer) are responsible for arranging freight, ship the return to the following address:
723 Garber Street
Caldwell, ID 83605
If Bestbath is arranging freight – email the Warranty Department firstname.lastname@example.org with the following information.
Please note: The Warranty Department must have complete information to issue a FedEx Call Tag or LTL Freight pick up.